Report or check the status of a claim

To ensure prompt service, have the National General policy number ready. Call us: 1-800-468-3466.
 
Click here to report a claim online.
 

Questions about the claim process?

Read below for answers to some of the most common questions we get about the claim process.
 
How do I file a claim?
Call us at 1-800-468-3466. You'll need your policy number ready as well as details about the incident.
 
 
How can I help speed up the claim process?

	Have driver's license, registration and insurance information handy
	Keep policy information up-to-date
	Capture the names, license plate numbers and insurance information of others involved
	Get the police officer's name and department location, should they be involved
	Capture landmarks and nearby cross-streets of the location
	Take photos of the location, the vehicles involved, etc
	Keep track of paperwork, police report, claim number and the claim representative's contact information

 
What happens to insurance premiums when a claim is filed?
Since there are many kinds of claims, there's no predicting exactly what will happen to an insurance premium following a claim. Some things that cause rates to increase include:

	Numerous accidents over a short period of time
	A history of reckless driving behavior
	Accidents due to DWI or DUI

The best way to avoid increases in insurance premiums is to be a safe and responsible driver. Accidents happen. When they do, we're here to help.
 
 
How long does it take to process a claim?
Depending on the type of claim, it could take as little as 24 hours to process. The more details provided, the easier it will be for us to settle a claim quickly and accurately. More complicated claims, involving disputes, will take longer to process. It is our goal to make sure the claim process is as efficient as possible and we promise to work hard to settle claims in the shortest amount of time we can.
 
 
What should drivers do in the event of an accident?
Since there are many kinds of claims, there's no predicting exactly what will happen to an insurance premium following a claim. Some things that cause rates to increase include:

	Be safe and move out of the way of traffic
	Make sure everyone is okay
	Call the authorities
	Call National General: 1-800-468-3466
	Exchange information, names, insurance information, license plate numbers and contact information for anyone involved, including witnesses
	Document the date, time and location of the incident
	Take photos
	In the event of a hit-and-run, jot down any information possible vehicle description, license plate (even partial), etc
	While it is natural to feel at fault after an accident, do not admit fault or assess blame
	Get the name and department of the police officer on the scene